FAQ
General Inquiry Questions for Pricing
What services are included in each pricing tier?
Each pricing tier includes a specific set of services tailored to meet different client needs. For virtual assistant services, this typically includes administrative tasks, scheduling, email management, and customer support. For credit dispute services, packages may include credit report analysis, dispute letter preparation, and follow-up with credit bureaus. Detailed inclusions can be found in the service descriptions under each tier.
Are there any hidden fees?
No, our pricing is fully transparent. All fees are outlined upfront, and there are no hidden charges. If you opt for additional services or upgrades, these will be communicated clearly before billing.
Do you offer discounts or promotions?
Yes, we occasionally run promotional offers, seasonal discounts, and referral bonuses. Be sure to check our website or subscribe to our newsletter for updates on ongoing promotions.
Can I customize a package to suit my needs?
Absolutely! If our existing packages don’t fully meet your requirements, we can create a customized solution tailored to your specific needs. Contact our team for a consultation.
Can I upgrade or downgrade my plan?
Yes, you can adjust your plan at any time. If you wish to upgrade or downgrade, simply contact our support team, and we’ll assist you in making the changes.
What is your refund or cancellation policy?
Refunds and cancellations are handled based on the terms of your agreement. Typically, unused hours or services are refundable within a specified timeframe. Please refer to our cancellation policy or contact support for details.
Is there a minimum commitment period?
For most services, there is no long-term commitment required. However, some discounted plans may have a minimum duration. These details are clearly stated in the plan descriptions.
How do I know which plan is right for me?
If you’re unsure which plan suits your needs, we offer a free consultation to help you assess your requirements and recommend the best option.
Virtual Assistants - FAQ
What can Virtual Assistants do?
A Virtual Assistant is a remote professional who provides services such as administrative support, creative design, customer support, or technical assistance to businesses. They help streamline operations, manage workloads, and enhance productivity without the need for in-office staff.
Where are your Virtual Assistants based?
We are U.S. based company, but our Virtual Assistants are based in the Philippines.
Is there in demand for Virtual Assistants?
Yes, Virtual Assistants are in demand by online entrepreneurs and small businesses. For example, Entrepreneurs who travel and require assistance to catch their calls and emails may need virtual assistants. Because they need help with administrative tasks but do not want to bring on additional staff in their offices.
Does a Virtual Assistant can work in my time zone?
Of course. Our Virtual Assistants can work at any time zone you prefer.
How much does it cost to hire B2B Virtual Assistant?
Our B2B Virtual Assistant prices start at 10 dollars per hour. We also have an option to buy out the contract or Direct hire your own VA – call for more information about this package.
Is there a way to track Virtual Assistants working hours?
Yes. We use Time Doctor, software that tracks the total time spent on different projects and tasks. The software also takes automated screenshots of each Virtual Assistant’s monitor on an interval basis. Our Customer Relation Manager oversees the daily operations of our Virtual Assistants and ensures work efficiency and consistency while receiving daily reports of Virtual Assistant login and logout times.
Is there a way to track Virtual Assistants working hours?
Yes. We use Time Doctor, software that tracks the total time spent on different projects and tasks. The software also takes automated screenshots of each Virtual Assistant’s monitor on an interval basis. Our Customer Relation Manager oversees the daily operations of our Virtual Assistants and ensures work efficiency and consistency while receiving daily reports of Virtual Assistant login and logout times.
What are the benefits/Advantages of hiring B2B Virtual Assistants?
- 1st; Cut your operating cost
- 2nd; Save time on initiatives and projects
- 3rd; Greater work efficiency
- 4th; Last but not least, a healthier and more flexible work environment.
Are they trained with the new Platforms or Tools they use to perform their task effectively?
Of course, we ensure they are up to date with the latest trends and efficient tools such as social media schedulers, Canva, slacks, airtable and active campaigns (email system).
How can I trust B2B Virtual assistants if they have access to my sensitive and confidential documents?
Here are Best Practices we do at B2b Virtual Assistants in terms of our Data protection.
- Install Anti-Virus, Anti-Malware, and Anti-Ransomware Software.
- Enable Two Factor Authentication (2FA)
- Install a password manager.
All our Virtual Assistants are trained to follow to the company policy detailing the importance of handling client files, documents, and all communications with the highest discretion and confidentiality.
Credit Dispute Outsourcing VA questions
What software can I use?
Client Dispute Manager, Credit Repair Cloud, Dispute Fox, Dispute Panda
What is the cost?
You need to buy credits from us before we can start. Each time we take care of a dispute for a client, we use one credit. The more credits you buy, the less each one costs. If you buy a lot at once, we offer a cheaper price.
What does a credit cover?
Each credit covers the main credit bureaus and the original creditors. We use an Excel sheet to track the number of credits you have and the list of clients for whom you use these credits, and we provide you with access to that Excel sheet.
Are there any start-up fees or client minimum?
To get started, you need to buy at least 5 credits. Don’t worry, credits don’t expire; you can use them anytime for your clients. There are no contracts or hidden fees
What are the benefits of Outsourcing?
Outsourcing credit restoration can save time, reduce costs, and provide expertise, which can be especially beneficial for businesses that want to focus on growing and scaling your credit restoration service.
What about the dispute process?
We dispute inaccurate items on the credit report, one at a time for each bureau (Equifax, Experian, TransUnion). We also dispute directly with creditors and collection agencies, based on your instruction, for each individual client.
What is included in outsourcing?
We first upload and review your clients’ credit reports to decide which inaccurate accounts to dispute. After analyzing the report and identifying the inaccurate items, we’ll make custom dispute letters and let you and your client know that these letters are being sent out.
We process all clients within 48-72 hours. Once we’ve sent the dispute letters, we keep track of your client’s progress. We check for updates every 35 to 40 days. When it’s time for an update, we’ll get the latest credit report for your client and update all the changes in your software. This includes entering their new credit scores, noting any accounts that have been removed, adding any new accounts that have appeared, and so on. Then, we’ll prepare and send the next set of dispute letters for your client.
How long does the disputer process take?
Legally, we can’t promise exactly when or how your client’s credit will improve. We use the same laws that you can use to protect consumers. If something can be legally taken off a credit report, we’ll either remove it or send it to a lawyer.
We can’t get rid of information that is reported correctly, whether it’s good or bad. How long it takes to work on a client’s case depends entirely on the credit repair company, not on us as B2B Virtual Assistants. We’ll keep working on a client’s case until the credit repair company tells us to stop.
Social Media Marketing VA questions
How much does it cost?
Our pricing starts from $99/mo for 10 custom posts on 2 platforms. Extra platforms or additional posts are also available. Simple, affordable, transparent.
Why are you so affordable?
We’re tech‑enabled and streamlined. That means no bloated agency costs — just efficient, quality content at scale.
Where is B2B VAs team located?
We’re based in Florida, USA, but fully remote. Most of our 50+ team members are in the Philippines and India.
How do I get started?
Sign up directly on our pricing page and pick your plan and add‑ons. Or book a quick demo call first.
Do you offer refunds?
No refunds. Your subscription covers our time and custom content. We’ll revise within scope but payments are final.
Is content custom made?
Yes. Everything is unique to your brand, preferences, and strategy.
Do I need to share my login details?
No — you connect your accounts securely through our scheduling tool, no passwords needed
What happens after I sign up?
You’ll fill out a quick onboarding form, connect your platforms, and within 5 business days we’ll deliver your first month of content.
How will I communicate with your team?
Mostly inside our Client Portal or by email or call. If your plan is $149/mo or more, you also get a monthly 20‑min content review call.
What if I don’t like the content?
We include 2 revision rounds in your first month and 1 per month after. We’ll adjust until you’re happy.
What is your cancellation policy?
Month‑to‑month, cancel anytime right inside the portal — emails or phone calls .
How often am I charged?
Subscriptions renew monthly on your signup date until you pause or cancel.
Which services do you offer?
Currently social media posts and short‑form video content. More services coming soon.
Where do you get visuals from?
We use your existing content when possible, otherwise premium stock or branded design assets.